Refunds And Returns

1. Customer is responsible for all return/transport costs. For returns of products that are not the result of an error by Always Bright, you must ship the item at your own expense. Customers wishing to return a purchase are requested to notify Always Bright via email Please include your order number in the email.

All items should be returned to:

Papland 16, 4206CL,
The Netherlands

2. All returned merchandise products must be purchased from and returned within 14 days of the date of purchase.

3. To return an item due to an Always Bright error, please contact our customer service via email at to obtain a goods return label.

4. If a merchandise label has been provided, the number must be clearly visible on the outside of each returned package. The returned package must include a copy of your proof of purchase for the returned item.

5. Returnable containers may not weigh more than 25 kg.

6. All orders must be returned in their original packaging to receive a full refund. Used items do not qualify for a full refund.

7. As soon as the returned goods have been received, a credit note will be issued based on the original method of payment.

8. A user of our shop may receive additional special offers after confirming the order. These may be additional discounts on future orders or other promotions available at a particular time. If a user decides to take advantage of such promotions and orders the same item, but this time uses the discount and cancels the original order, we will not be able to fulfill such requests. In this case, only the new order with the discount can be cancelled and refunded.

9. It is not possible to combine different promotions and discounts.

10. Discounts cannot be combined with bundle offers.